Refund & Cancellation Policy

VANTA Booking Terms & Conditions

By completing a booking through Playserve, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Booking Confirmation

• All bookings are confirmed only upon successful payment through Playserve.
• Court reservations are valid only for the booked date, time, and duration.
• Booking confirmations are non-transferable unless approved by VANTA Management.

2. Arrival & Grace Period

• Please arrive at least 10–15 minutes before your scheduled booking to allot time for check in and verification process.
• A 15-minute grace period will be provided from your scheduled start time.
• Late arrivals do not extend the original booking time. Your session will still end at its scheduled time to avoid affecting succeeding reservations.

3. Rescheduling Policy

• VANTA does not offer booking cancellations. Only rescheduling requests will be accommodated.
• Requests to reschedule must be submitted at least 2-3 days before the original booking schedule.
• All rescheduling requests are subject to court availability.
• Requests made less than 24 hours before the scheduled booking will not be accommodated.
• Approved rescheduled bookings may only be moved to an available date and time determined through Playserve or confirmed by VANTA Management.

4. No-Show & Forfeiture Policy

• Failure to arrive within the grace period without prior notice may be considered a No-Show.
• Bookings that are not rescheduled within the required notice period and are not used on the scheduled date shall be forfeited.
• No-Shows and late rescheduling requests are not eligible for rescheduling, credits, or refunds, as the reserved court has already been allocated exclusively for the booking and may no longer be offered to other players.

5. Changes to Booking

• Requests to modify booking details (date, time, duration, or number of courts) are subject to availability.
• Additional charges may apply when extending court time or adding courts.

6. Weather & Force Majeure

• If play cannot proceed due to severe weather, power interruptions, natural disasters, or other circumstances beyond VANTA's control, Management may, at its sole discretion, offer a reschedule.
• This provision does not apply to personal scheduling conflicts.

7. Player Responsibility

• The booking holder is responsible for arriving on time and ensuring that all members of their group are informed of the booking schedule.
• The booking holder also assumes responsibility for their guests' compliance with VANTA's Court Rules and Facility Policies.

8. Facility Rules

• All guests entering the facility must comply with VANTA's Court Rules, Safety Guidelines, and Facility Policies.
• VANTA reserves the right to refuse entry or remove any guest whose behavior is unsafe, disruptive, abusive, or causes damage to the facility, without compensation.

9. Right to Refuse or Modify Bookings

VANTA reserves the right to refuse, modify, or cancel a booking due to:

• Safety concerns
• Violation of facility policies
• Fraudulent bookings
• Events beyond Management's reasonable control

10. Acceptance

By completing your booking through Playserve, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Important Reminder

Court reservations are held exclusively for your booking. Once a time slot is reserved, it is no longer available to other players. To ensure fairness for all guests, VANTA requires at least 2-3 days notice for any rescheduling request. Requests received after this period, as well as No-Shows, will result in the booking being forfeited.