Terms of Service

Last updated: September 10, 2026

Terms & Conditions

These Terms & Conditions ("Terms") govern all bookings, payments, and use of the facilities and services at VANTA Pickleball Lounge ("VANTA," "we," "our," or "us"). By making a reservation through Playserve, entering our premises, or using our facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Booking Confirmation

  • All bookings are confirmed only upon successful payment through Playserve or any payment method approved by VANTA.
  • Reservations are valid only for the date, time, court, and duration specified in the booking confirmation.
  • Bookings are non-transferable unless approved by VANTA Management.
  • VANTA reserves the right to refuse or cancel bookings that violate these Terms or are deemed fraudulent or abusive.

2. Rates & Payments

  • All rates are quoted in Philippine Pesos (PHP) and are subject to change without prior notice.
  • Full payment is required to confirm a booking unless otherwise approved by Management.
  • Any additional services, rentals, or purchases made during your visit shall be charged according to VANTA's prevailing rates.
  • Promotional offers and discounts cannot be combined unless expressly stated.

3. Arrival & Grace Period

  • Guests are encouraged to arrive 10–15 minutes before their scheduled booking.
  • A 15-minute grace period from the scheduled start time will be observed.
  • Late arrivals do not extend the reserved playing time. Court sessions will end at the originally scheduled time.
  • Bookings not claimed within the grace period without prior notice may be treated as a No-Show, and VANTA reserves the right to release the court for operational purposes.

4. Rescheduling Policy

4.1. VANTA does not process booking cancellations.

  • Guests who are unable to attend their booking may request to reschedule their reservation.
  • Rescheduling requests must be submitted at least seventy-two (72) hours before the scheduled booking.
  • Requests received less than 72 hours before the scheduled booking will not be accommodated.
  • All rescheduling requests are subject to court availability.
  • Approved bookings may only be rescheduled once unless otherwise approved by Management.
  • Rescheduled bookings remain subject to all other Terms and Conditions.

5. No-Show & Forfeited Bookings

A booking shall be considered forfeited when:

  • the Booking Holder fails to arrive within the grace period without prior notice;
  • the reserved court is not used during the scheduled booking;
  • a rescheduling request is submitted beyond the required notice period.

Forfeited bookings are not eligible for refunds, credits, or further rescheduling, as the reserved court has already been allocated exclusively for the Booking Holder and may no longer be offered to other players.

6. Court Usage

  • Court time begins and ends according to the reserved schedule.
  • Guests must vacate the court promptly upon the end of their booking to avoid delays for succeeding reservations.
  • VANTA reserves the right to reassign courts when necessary for operational reasons.

7. Facility Access

  • Every person entering VANTA is subject to the applicable admission policies, including payment of the required Access Pass, where applicable.
  • Access Pass requirements apply to all guests entering the facility, including spectators, companions, parents, guardians, and non-playing visitors, unless otherwise exempted by Management.
  • Management reserves the right to limit the number of guests inside the facility to ensure safety and comfort.

8. Court Rules & Guest Conduct

All guests are expected to:

  • Follow VANTA's Court Rules and Facility Policies.
  • Wear appropriate athletic attire and non-marking court shoes.
  • Respect fellow players, guests, and staff.
  • Follow instructions given by VANTA personnel.
  • Observe proper sportsmanship at all times.
  • Maintain cleanliness by practicing CLAYGO (Clean As You Go).
  • Use all facilities responsibly.

Guests must not:

  • Damage, misuse, or remove VANTA property.
  • Rearrange furniture or equipment without staff approval.
  • Engage in unsafe, abusive, disruptive, or inappropriate behavior.
  • Smoke or vape except in designated areas, if any.
  • Bring prohibited or illegal substances onto the premises.

9. Equipment Rentals

  • Rental paddles and equipment remain the property of VANTA.
  • Guests are responsible for returning rented equipment in the same condition received.
  • Lost, stolen, or damaged rental equipment resulting from misuse or negligence may be charged at replacement cost.

10. Personal Belongings

Guests are solely responsible for safeguarding their personal belongings.

VANTA shall not be liable for any loss, theft, or damage to personal property brought into the facility.

11. Health & Safety

  • Pickleball is a physical sport involving inherent risks of injury.
  • Guests voluntarily assume all risks associated with participation.
  • Guests should refrain from playing if they are injured, ill, or medically unfit to participate.
  • Parents or guardians are responsible for supervising minors under their care at all times.
  • Guests must immediately report any accident, injury, or unsafe condition to a VANTA staff member.

12. Liability

To the fullest extent permitted by law, VANTA Pickleball Lounge, its owners, officers, employees, and representatives shall not be liable for any injury, illness, accident, loss, theft, or damage arising from the use of the facility, except where directly caused by the gross negligence or willful misconduct of VANTA.

13. Damage to Property

Guests shall be responsible for any loss or damage to VANTA property resulting from misuse, negligence, or intentional acts.

Repair or replacement costs may be charged to the responsible individual.

14. Photography, Video & CCTV

  • CCTV surveillance operates throughout the facility for safety and security purposes.
  • VANTA may take photographs or videos within the facility for documentation, marketing, or promotional purposes.
  • Guests who do not wish to appear in promotional materials should notify Management before participating.

15. Privacy

Personal information collected during reservations and facility use shall be handled in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and used only for booking administration, customer service, security, and operational purposes.

16. Force Majeure

VANTA shall not be liable for delays, interruptions, or inability to provide services due to events beyond its reasonable control, including but not limited to severe weather, natural disasters, power outages, government actions, public emergencies, or other force majeure events.

Where appropriate, VANTA may, at its sole discretion, offer a reschedule.

17. Right to Refuse Service

VANTA reserves the right to refuse entry, suspend play, or remove any guest from the premises without refund or compensation if they:

  • violate these Terms and Conditions;
  • fail to comply with Facility Rules;
  • behave in a disruptive, abusive, threatening, or unsafe manner;
  • intentionally damage property;
  • harass staff or other guests; or
  • engage in any unlawful activity.

18. Amendments

VANTA reserves the right to amend these Terms & Conditions, Facility Rules, operating hours, rates, and policies at any time without prior notice.

The most current version shall apply to all bookings and facility use.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Any dispute arising from these Terms shall be subject to the jurisdiction of the appropriate courts in the Philippines.

20. Acceptance of Terms

By completing a reservation through Playserve, purchasing services from VANTA, or entering and using the facilities of VANTA Pickleball Lounge, you confirm that you have read, understood, and voluntarily agree to abide by these Terms & Conditions, together with all Facility Rules, Safety Guidelines, and policies implemented by Management.

We appreciate your cooperation in helping us maintain a safe, organized, and enjoyable environment for everyone.